Monthly Subscription
Terms & Conditions

Handbuilding Pottery Programme
 
Background

These Standard Terms and Conditions, together with any documents referred to in them, set out the terms on which You can purchase either a Block Purchase or a Subscription to our Handbuilding pottery programme (the Programme). Please read them carefully and ensure that You understand them before placing an Order. If You do not agree to be bound by these Terms and Conditions, You will not be able to purchase a Block Purchase or Subscription.

1.   Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
 

• "Agreement" means the agreement between You and Us for the provision of the Programme, formed in accordance with Clause 2 and incorporating these Standard Terms & Conditions;

• "Block" means a series of six consecutive Classes on a specific weekday, purchased as a single unit;

• "Block Purchase" means a one-off purchase of a single Block at the price stated on Our Site, payable in full at the time of Your Order;

• "Booking PIN" means the unique personal identification number issued by Us to Subscription clients following the Order Confirmation, which enables You to book Blocks on Our Site;

• "Class" means an individual in-person pottery session held at the Studio as part of a Block, as listed on Our Site;

• "Class Materials" means the clay, tools and equipment provided by Us as part of each Class;

• "Commencement Date" means the date of the Order Confirmation;

• "Confidential Information" means information of a personal, sensitive or confidential nature disclosed in connection with the Programme, including:

  • (1) information shared by You with Us in the course of the Programme;

  • (2) information shared by another participant in the course of the Programme; and

  • (3) information shared by Us with You;

whether disclosed orally or in writing, and whether or not expressly stated to be confidential;

• "Consumer" means a “consumer” as defined by the Consumer Rights Act 2015, being a person who enters into a contract for purposes wholly or mainly outside any trade, business, craft or profession;

• "Data Protection Legislation" means all applicable data protection and privacy legislation in force from time to time in the UK, including the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) and the Data (Use and Access) Act 2025;

• "Fees" means either:

  • (1) in the case of a Block Purchase, the lump-sum fees for that Block stated on Our Site at the time of Your Order; or 

  • (2) in the case of a Subscription, the monthly instalment amount displayed on Our Site at the time of Your Order;

• "Intellectual Property Rights" means any and all copyright, trade marks, trade names, rights in designs, and any other intellectual property rights of a similar nature, whether registered or unregistered, subsisting in Our name, brand, website, and any techniques, designs or methods demonstrated or communicated in the course of the Classes;

• "Make-Up Session" means an additional Class provided in lieu of a missed scheduled Class, subject to Clause 4.3;

• "Order" means Your order for a Block Purchase or Subscription placed via Our Site;

• "Order Confirmation" means Our written acceptance and confirmation of Your Order;

• "Our Site" means Our website at www.sarahcorearts.com;

• "Studio" means our pottery studio at Home Farm, Aldenham Road, Elstree, WD6 3AZ;

• "Subscription" means a 5-month or 12-month subscription to the Programme, as selected by You at the time of Your Order, under which consecutive Blocks are made available to You throughout the Subscription Term;

• "Subscription Term" means the period of 5 or 12 calendar months (as selected by You) commencing on the Commencement Date;

• "Us" / "We" means Sarah Core Arts Ltd, a company registered in England and Wales under company number 15122999, whose registered office address is at 4 Fernwood Crescent, Whetstone, United Kingdom, N20 0RN; and

• "You" means the person purchasing a Block Purchase or Subscription under the Agreement.

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2.   How the Agreement is Formed

2.1 Our Site will guide You through the process of placing Your Order. No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes an offer to Us to purchase a Block Purchase or Subscription on the terms set out in these Terms and Conditions.

2.2  Our acceptance of Your Order is indicated by sending You an Order Confirmation by email. A binding Agreement between You and Us is formed only when We send that Order Confirmation.

2.3  If We are unable to accept Your Order for any reason, We will notify You and any Fees paid will be refunded to You as soon as reasonably practicable.

 

2.4  For Block Purchase clients, Your booking is complete upon Order Confirmation. For Subscription clients, We will issue You with a Booking PIN by email within two business days of the Order Confirmation. You must use the Booking PIN to book Your first Block on Our Site. You will use the same PIN to book each subsequent Block, which must be taken consecutively in accordance with Clause 4.6.

2.5  If You schedule Your first block before the expiry of the Cooling-Off Period described in Clause 10, You are expressly requesting that We begin providing the Programme within the Cooling-Off Period. You acknowledge that if You subsequently exercise Your right to cancel, You will be charged for any Classes already attended, in accordance with Clause 10.3.

3.   The Programme

3.1  The Programme is available only to persons aged 18 or over who are Consumers.

 

3.2  A description of the Programme, including Class dates, times and the location of the Studio, is set out on Our Site. We will make all reasonable efforts to ensure that this description corresponds to the Programme as delivered. We reserve the right to make reasonable updates to the Programme from time to time, provided that any such update does not materially alter the nature of what You have purchased.

 

3.3  Unless otherwise agreed in writing, We will provide all standard Class Materials as part of each Class. If You wish to use non-standard materials (for example, a particular proprietary glaze or specialist clay), these will not be included and You will be responsible for meeting any additional cost. Any such request must be agreed with Us in advance.

 

3.4  Each Class has a maximum number of participants, as displayed on Our Site at the time of booking, and Class bookings are subject to availability.

 

3.5  The Programme may include a mindfulness element, and participants may share personal information. You commit to showing respect and sensitivity for other participants, and to honouring the confidentiality of anything shared by others during Classes in accordance with Clause 8.

 

3.6  Your Block Purchase or Subscription is personal to You. You may not transfer it, or any Class or Booking PIN, to any other person. Any purported transfer will be void and may result in termination of the Agreement in accordance with Clause 12.

 

3.7  We do not guarantee that You will achieve any particular creative outcome, skill level or other result from the Programme. Individual results vary depending on factors outside Our control.

4.   Class Scheduling, Attendance and Make-Up Sessions

4.1 At the time of Your Order, You will select a preferred day of the week for Your Classes. We will use reasonable endeavours to accommodate Your selection, subject to availability.

 

4.2 If You wish to attend on a different day to the one You selected, You may request a swap by emailing sarah@sarahcorearts.com. We will use reasonable endeavours to accommodate such requests, but cannot guarantee that a swap will be possible, as this depends on capacity in the requested Class. Swaps are only available within the same Block.

 

4.3  If You are unable to attend a scheduled Class, please notify Us by email at sarah@sarahcorearts.com. Provided You notify Us in advance, You will then have the opportunity to attend a Make-Up Session. Each Block includes a maximum of two Make-Up Sessions. Make-Up Sessions: 

 

4.3.1 are subject to availability;
4.3.2 must be taken within the same Block and do not carry over to a subsequent Block; and
4.3.3 have no cash or other value.

 

4.4  For Subscription clients, all Blocks must be taken consecutively. Blocks may not be deferred, paused or delayed, unless We have agreed otherwise in writing.

4.5  If We need to cancel or postpone a Class for any reason, We will give You as much notice as is reasonably practicable. In these circumstances, We will offer You an alternative session within the same Block. If We are unable to arrange a suitable alternative, the Fees for the relevant Class will be refunded on a pro-rata basis.

5.   Our Obligations

5.1  In providing the Programme, We will act with reasonable skill and care, consistent with prevailing standards in the ceramics and pottery teaching industry in the United Kingdom.

 

5.2  We will ensure that any instructor delivering the Classes has the requisite skills and experience to do so.

 

5.3  We will provide all standard Class Materials and will maintain the Studio and equipment in a safe and suitable condition for the delivery of the Classes.

 

5.4  We will make every reasonable effort to deliver Classes on the scheduled dates. Where We are unable to do so due to circumstances outside Our control, Clause 4.5 and Clause 15 shall apply.

 

5.5  We will not disclose or use Confidential Information disclosed by You to Us in connection with Your participation in the Programme, except: 

 

5.5.1 with Your prior written consent;
5.5.2 where it enters the public domain other than through Our unauthorised disclosure; 
5.5.3 where We are required to do so by law; or
5.5.4 where We reasonably believe there is a risk of harm to You or others.

 

5.6 Pieces made during the Classes will generally require firing and, where applicable, glazing after the relevant Class. We will notify You when Your work is ready for collection from the Studio. Firing and glazing timescales will vary and We cannot guarantee that work will be ready by any particular date, although We will use reasonable endeavours to complete firing and glazing within a reasonable time.

 

5.7 Pottery and ceramics involve inherent risks during firing and glazing. We will take reasonable care throughout this process but cannot guarantee any particular outcome.

 

5.8 You are responsible for collecting Your finished work from the Studio within four weeks of being notified that it is ready. We will endeavour to store Your work safely during this period, but We accept no responsibility for any damage to or loss of uncollected pieces. Any work not collected within four weeks of notification may be disposed of at Our discretion, and no refund or compensation will be due in respect of any such piece.

6.   Your Obligations

6.1  You agree to comply at all times with any health and safety guidance, instructions or rules given by Our instructors or displayed in the Studio, including the proper use of tools and equipment.

6.2  Before attending Your first Class, You must inform Us in writing of any relevant medical condition, physical limitation or allergy which may affect Your ability to participate safely or which We should be aware of for the safety of other participants.  This includes any known skin condition, allergy or sensitivity, including any sensitivity to clay dust or chemical compounds used in glazing.

 

6.3 You are advised to wear clothing that You do not mind getting dirty or damaged. We accept no liability for any damage to or soiling of clothing or personal items worn or brought to the Studio in the course of a Class.

 

6.4 If You hold a Booking PIN, You must keep it confidential and not share it with any other person. You must notify Us immediately at sarah@sarahcorearts.com if You believe Your PIN has been used without Your authority.

 

6.5  You agree to treat the Studio, equipment and Class Materials with reasonable care. You will be responsible for the reasonable cost of repairing or replacing any of Our property, or the property of other participants which You damage wilfully or negligently.

 

6.6 When communicating with Us or other participants in the course of the Programme, You must not conduct Yourself in a manner that in Our reasonable opinion:

6.6.1 is offensive, threatening, harassing or discriminatory;
6.6.2 is likely to bring the Programme or Sarah Core Arts into disrepute; or
6.6.3 negatively impacts on Our ability to deliver the Programme to other participants.

6.7  You acknowledge Your obligations in relation to Confidential Information as set out in Clause 8, and in relation to Our Intellectual Property Rights as set out in Clause 9.

6.8  We reserve the right to require You to leave the Studio if, in Our reasonable opinion, Your conduct poses a risk to Yourself or others, or materially breaches these Terms and Conditions. 

6.9 If You materially breach this Clause 6, We reserve the right to suspend or terminate Your participation in the Programme in accordance with Clause 12, in which case no refunds will be due to You. 
 
7.   Fees

7.1  In consideration for Our provision of the Programme, You agree to pay the Fees in accordance with this Clause 7.

7.2 Fees are payable as follows:

7.2.1 Block Purchase: the fees set out on Our Site for that Block are payable in full, in advance, at the time of Your Order via the payment gateway on Our Site; and
7.2.2 Subscription: the monthly Fees displayed on Our Site at the time of Your Order are payable monthly in advance by automatic payment via the payment gateway on Our Site, using the payment details You provide at the time of Your Order. Your first monthly payment will be taken on the Commencement Date, and each subsequent payment on the same date each month.

 

7.3 Any charges imposed by Your bank or card provider in connection with payment of the Fees are Your responsibility. We are not liable for such charges.

 

7.4  If any monthly Subscription Fee is not received by Us on the due date: 

7.4.1 We will notify You by email and allow five business days to remedy the shortfall;
7.4.2 if payment is not received within that period, We may suspend Your Booking PIN and access to further Blocks until all outstanding amounts are paid in full; 
7.4.3 if payment remains outstanding for 30 days after the original due date, We may terminate the Agreement in accordance with Clause 12.1. 
7.4.4 We reserve the right to charge interest on overdue amounts at a rate of 4% per annum above the Bank of England base rate, accruing from the due date until the date of payment.

 

7.5  We reserve the right to change the Fees from time to time. Any change in Fees will not affect You in respect of any Block Purchase or Subscription already entered into.

8.   Confidential Information

8.1  As a result of Your participation in the Programme, You may receive or be privy to Confidential Information, including information shared by other participants in the course of the Programme.

8.2  You undertake at all times during the Programme and after its conclusion: 

8.2.1 to keep all Confidential Information strictly confidential; 
8.2.2 not to disclose any Confidential Information to any third party; 
8.2.3 not to use any Confidential Information other than for the purposes of Your participation in the Programme; and 
8.2.4 not to make any copies or records of any Confidential Information.

8.3  The obligations in this Clause 8 shall survive the termination or expiry of the Agreement.

9.   Intellectual Property and Ownership

9.1  All Intellectual Property Rights in Our name, brand, website, and any proprietary techniques, designs or methods demonstrated or communicated in the course of the Classes remain Our exclusive property. Nothing in the Agreement transfers any Intellectual Property Rights to You.

9.2  For the avoidance of doubt, the intellectual property rights in any original ceramic work created by You during the Classes shall vest in You on completion of that work, and You are entitled to take Your finished pieces away with You. We accept no responsibility for any works left at the Studio after the end of the relevant Class.

9.3  You may not photograph or record any Class without Our prior written consent. You must not share any images or recordings of other participants without their express consent.

10.  Cooling-Off Period

10.1  If You are a Consumer in the United Kingdom, You have a statutory right to cancel the Agreement within 14 calendar days of the Commencement Date (the Cooling-Off Period) and receive a full refund of any Fees paid, subject to Clauses 10.2 and 10.3 below.

 

10.2  You do not have a right to a Cooling-Off Period if You enter into the Agreement wholly or mainly for the purposes of a trade, business, craft or profession.

 

10.3  Where You have requested that Classes begin within the Cooling-Off Period, and You subsequently cancel within the Cooling-Off Period: 

10.3.1 We will refund to You the proportion of Fees attributable to Classes not yet attended; and 
10.3.2 You will be liable to pay Us a sum representing the Classes already attended, calculated on a pro-rata basis by reference to the total number of Classes in the relevant Block. We will deduct this amount from any refund due to You.

10.4  If You believe You have made Your Order in error, please contact Us as soon as possible at sarah@sarahcorearts.com and do not attend any Classes. Provided no Classes have taken place, We will treat any notification of error under this Clause as a notice of cancellation under Clause 10.1 and issue a full refund.

10.5  To exercise Your right to cancel, You may inform Us in any way You wish, including by email to sarah@sarahcorearts.com or by completing the model cancellation form in the Schedule to these Terms and Conditions. Cancellation by email is effective from the date on which it is sent.

 

11.  Cancellation After the Cooling-Off Period

11.1  We are under a legal duty to supply services in conformity with the Agreement. Under the Consumer Rights Act 2015, the Programme must be performed with reasonable care and skill. If We fail to do so:

11.1.1 You may require Us to re-perform the relevant services at no additional charge; or
11.1.2 if re-performance is not possible, or if We fail to re-perform within a reasonable time and without significant inconvenience to You, You may be entitled to a price reduction or, where the breach is sufficiently serious, to terminate the Agreement and receive a refund of any Fees paid for Classes not yet received.

11.2  Outside the Cooling-Off Period, You may not cancel a Block Purchase and no refund will be given in respect of any unused Classes within the Block. This is because the cost of the programme is priced and structured on the basis of the full Block.

11.3  Once the Cooling-Off Period has expired, You may not cancel a Subscription and no refund of monthly Fees will be given for any remaining months of the Subscription Term. This is because the monthly Fees are calculated on the basis of the full Subscription Term, and the pricing would not be available on a shorter or open-ended basis. Your obligation to pay monthly Fees will continue until the end of the Subscription Term, at which point the Agreement will expire automatically unless You purchase a new Subscription. 

11.4 Clauses 11.2 and 11.3 do not affect Your right to terminate the Agreement under Clause 11.5 where We are in material breach of the Agreement.

 

11.5  If We are in material breach of the Agreement, You may cancel with immediate effect and obtain a refund of Fees paid in respect of Classes not yet received. For further information about Your legal rights, please contact the Citizens Advice Bureau at www.citizensadvice.org.uk.

 

12.  Our Right to Terminate

12.1  We may terminate the Agreement with immediate effect if:

12.1.1 You breach any material term of the Agreement, including Your obligations under Clauses 6, 8 or 9;
12.1.2 You fail to pay any Fees in accordance with Clause 7 and do not remedy the default within the period described in Clause 7.4;
12.1.3 You act in a manner which, in Our reasonable opinion, poses a health or safety risk to Yourself or others at the Studio;
12.1.4 You are declared bankrupt or enter into any insolvency, administration or voluntary arrangement with creditors; or
12.1.5 You act in a manner which, in Our reasonable opinion, is likely to damage Our goodwill or reputation, or Our ability to deliver the Programme to other participants.

12.2  We may also terminate the Agreement if an Event Outside Our Control continues for more than 60 days, or if We become unable to provide the Programme due to the non-availability of the Studio, personnel or materials.

12.3  We may terminate the Agreement for any reason on 30 days’ written notice to You.

12.4  If We terminate the Agreement under Clause 12.1, no refund of Fees already paid will be due to You. If We terminate under Clause 12.2 or Clause 12.3, We will refund to You any Fees already paid in respect of Classes that have not yet taken place at the date of termination.

13.  Effects of Cancellation or Termination

13.1 Upon cancellation or termination of the Agreement for any reason:

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13.1.1 any outstanding Fees due from You shall become immediately payable;
13.1.2 You will cease to have access to any further Classes or Make-Up Sessions;
13.1.3 Your Booking PIN (if issued) will be deactivated;
13.1.4 all provisions of the Agreement which by their nature survive termination shall remain in full force; and
13.1.5 termination shall not affect any right or remedy either party may have in respect of any breach of the Agreement existing at or before the date of termination.

14.  Our Liability

14.1  We will be responsible for any foreseeable loss or damage You suffer as a direct result of Our breach of the Agreement or Our negligence. Loss or damage is foreseeable if it is an obvious consequence of such breach or negligence, or if it was in the contemplation of both parties at the time the Agreement was entered into. We will not be responsible for loss or damage that is not foreseeable.

14.2  The Programme is provided for personal, non-commercial use. We will not be liable for any loss of profit, loss of business, interruption to business, loss of business opportunity or any indirect or consequential loss or damage.

14.3  Pottery and ceramics involve inherent risks during firing and glazing, including the possibility of cracking, warping, breakage or changes in colour or finish. We will take reasonable care in the firing and glazing of Your work, but We cannot guarantee any particular outcome and We will not be liable for any damage to or loss of a piece that occurs as a natural result of the firing or glazing process. 

14.4 We will not be responsible for any loss of or damage to personal property brought by You to the Studio, except where such loss or damage is caused by Our negligence.

14.5  We make reasonable efforts to ensure that information provided in connection with the Programme is accurate and up to date. We do not, however, accept liability for any inaccuracies in information provided by third parties or by other participants.

14.6  Our total aggregate liability to You under or in connection with the Agreement shall not exceed the total Fees paid by You to Us in the 12 months preceding the event giving rise to the claim.

14.7  Nothing in the Agreement excludes or limits Our liability for death or personal injury caused by Our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by English law, or to limit Your rights as a Consumer.

15. Events Outside Our Control

We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause beyond Our reasonable control. Such causes include, but are not limited to: power failure, fire, flood, severe weather, epidemic or pandemic, acts of terrorism or civil unrest, governmental action, industrial action by third parties, and the unavailability of the Studio due to circumstances beyond Our control. If such an event prevents Us from delivering a Class, Clause 4.5 shall apply.

16.  Data Protection

16.1  All personal data collected and processed in connection with the Agreement will be handled in accordance with the Data Protection Legislation and Our Privacy Notice, which is available on Our Site or on request.

16.2  If You provide Us with information about Your health or medical conditions in connection with Your participation in the Programme, We will process such information only to the extent necessary to ensure Your safe participation. Such information constitutes special category data under the UK GDPR and will be processed on the basis of Your explicit consent, given at the time You provide the information.

16.3 We may from time to time wish to photograph finished ceramic works, the Studio environment or Classes in progress for use on Our website and social media channels. We will not photograph You or include You in any images used for marketing purposes without Your prior consent. You may withdraw Your consent at any time by emailing sarah@sarahcorearts.com, and We will not use any new images of You following receipt of Your withdrawal, although We are not obliged to remove images already published.

17.  No Waiver

 

No failure or delay by Us in exercising any right under the Agreement shall be deemed a waiver of that right. No waiver of a breach of any provision shall be deemed a waiver of any subsequent breach of the same or any other provision.

 

18.  Assignment and Sub-Contracting

 

18.1  We may transfer Our rights and obligations under the Agreement to a third party, for example if We sell Our business. If this occurs, We will notify You in writing. Your rights under the Agreement will not be affected, and Our obligations will be assumed by the transferee.

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18.2  You may not transfer Your rights or obligations under the Agreement to any other person without Our prior written consent.

18.3  We may sub-contract the delivery of the Classes to suitably qualified persons, but shall remain responsible to You for performance of the Agreement.

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18.4  The Agreement is between You and Us only. No third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement.

19.  Severance

If any provision of the Agreement is found to be unlawful, invalid or unenforceable, that provision shall be deemed severed from the remainder of the Agreement, which shall continue in full force and effect.

20.  Entire Agreement

The Agreement constitutes the entire agreement between You and Us in relation to its subject matter and supersedes all previous agreements, representations and understandings between the parties in relation to that subject matter. Each party acknowledges that in entering into the Agreement it has not relied on any representation or warranty not expressly set out in it.

21.  Amendments to these Terms and Conditions

We may revise these Terms and Conditions from time to time. If We make any change which materially affects Your rights or obligations under the Agreement, We will give You written notice before the change takes effect and will provide details of how to cancel if You do not wish to accept the change.

 

22.  Contact Details and Complaints

22.1  If You have any questions or wish to contact Us, please email sarah@sarahcorearts.com. For cancellations, please see Clause 10 or Clause 11 above, as applicable.

22.2 We welcome feedback and will do our best to ensure that Your experience of the Programme is a positive one. If You have any complaint about the Programme, please contact Us as soon as possible at sarah@sarahcorearts.com. We will work with You to resolve any issues as promptly and constructively as possible.

23.  Law and Jurisdiction

23.1  The Agreement shall be governed by and construed in accordance with the laws of England and Wales.

23.2  As a Consumer, any dispute arising out of or in connection with the Agreement shall be subject to the jurisdiction of the courts of England and Wales, Scotland or Northern Ireland, as determined by Your place of residence.