FAQs

How do I buy Sarah’s ceramics?

If you are interested in buying a piece from this site, please email me with your contact details and the name of the work and I will get back to you. I accept Pay Pal, online payment through my store or by invoice, bank transfers or cheques.

My work is also represented at  EMERGE contemporary, in Highgate, North London.

Can I commission a piece of Sarah’s work?

Yes, I welcome commissions.  Simply email me or use the contact form with your request and contact details.  I will get back to you to discuss your project. Please let me know your preferred method of contact, phone or email.

Packaging and transit

All works are packed with great care; they come wrapped in bubble wrap then placed inside a wooden/cardboard case, depending on the size of the item.  Goods are dispatched by Royal Mail in the main, but may be sent by courier depending on the value of the item.  Please contact me if you wish to purchase any item that is not listed in the store. 

The courier company will require a signature to confirm delivery on arrival and will also require a phone number to call in the event of any problems such as delays.  All items are insured during transit.

I always endeavour to keep shipping costs to a minimum and will contact you if courier costs are higher than £100.  Unless a free delivery is offered, you will pay for the costs of delivery. The costs of delivery is calculated based on the size, weight and fragility of each item and the distance between the item location and your delivery address. The costs of delivery may vary depending on access restrictions, or special requests from you. 

When will I receive my purchase?

If you are purchasing an existing piece, I aim to dispatch between 3 – 5 days after payment has cleared. If you are in a rush to receive your order, email me and I will do my best to find a solution.

If you have commissioned me then the time limit is not rigid. I aim to produce and deliver the work in about 6-12 weeks, but as above this can be reduced in special circumstances.

Returns and refunds.

RETURN POLICY AND NO RISK GUARANTEE
I will be happy to accept a return for a full refund within 14 days from the date of receipt.  Send me your notice of return via email.  Goods must be returned in the original condition and shipped at your cost, unless damaged in transit. The goods must be securely wrapped and packaged before shipping in the original packaging or equivalent.  Once the returned goods have been received and checked, you will be issued a full refund, via the same payment method used for purchase. Work that has been commissioned by the buyer is not returnable.

If you have any more queries, please feel free to contact Sarah.